Shipping policy

Caviar Skazka Orders:

1. Our caviar is shipped refrigerated in our custom designed insulated packaging, and will keep cold for up to 48 hours. Your shipment will arrive fresh, usually the day after it is ordered.
2. Perishable items are shipped next-day, via UPS overnight delivery and non-perishable items are shipped UPS Ground unless you have requested otherwise.
3. Orders for perishable items received by 3:00 PM Eastern Standard Time, Monday through Thursday, are processed and shipped the same-day unless a later ship date is requested. Orders received on Friday are processed same-day only if accompanied by an extra Saturday Delivery fee of $15.00 per address to our standard shipping charges. Please note that Saturday delivery is not available to all locations. If your order is urgent, please call us and we will do whatever we can to expedite it.
4. Online images are representations only. Actual products or brands may vary.

Customer/Address Information:

1. Caviar purchased through Caviar Skazka can only be shipped within the United States. International customers should contact us for info and pricing on overseas shipments.
2. Carriers will not deliver to a PO Box. Please indicate a full shipping address and telephone number when ordering.
3. We are not responsible for incorrect addresses. Please carefully check name, address and zip code of recipient.
4. To prevent fraudulent activity, new customers who place orders that have different "Bill to" and "Ship to" addresses will be contacted before their order ships. Such orders will not ship until the purchaser confirms the shipment.
5. Please provide any "Special Shipping Instructions" at checkout, in the "Order Instructions/Comments (Optional)" field of the order confirmation section. We are not responsible, for loss or damage to deliveries requested with "no signature required", or, for delivery delays that are beyond our control.

Packing Slip/Invoice: Inside the package there will be no paperwork showing the prices paid on your order, only a Caviar Star packing slip to show the contents of the box. Please notify us in advance if you want an invoice included with your shipment.